Thank you for shopping with CutevilleToys! We aim to provide a seamless and satisfying shopping experience. Please review our shipping policies below:
Shipping Timeframes
- Processing Time: Orders are processed and shipped within 2-5 business days from the time of purchase. You will receive an email notification with tracking details once your order has shipped.
- Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Typically, orders will arrive within 5-10 business days for domestic shipments within Canada and the US.
Shipping Costs
- Physical Products: Shipping costs for physical products are based on the item’s weight and the destination. To view the shipping cost for your order, simply add items to your cart and use the Shipping Calculator at checkout.
- Digital Products: There are no shipping fees for digital products (crochet patterns). Once you complete your purchase, you will receive an immediate download link on the order confirmation page and in your email.
Shipping Methods
We offer several shipping options within Canada and the US, including:
- Standard Shipping: Delivered within 5-10 business days (Canada and US).
- Expedited Shipping: Faster delivery for an additional fee, typically delivered within 3-5 business days (Canada and US).
Shipping to Canada and the US Only
- At this time, we only ship to Canada and the United States. We are unable to process international orders outside of these regions.
Order Tracking
Once your order is shipped, you will receive an email with a tracking number to monitor your order’s progress. If you experience any issues or need assistance tracking your order, please contact us at help@cutevilletoys.com.
Shipping Issues
- Address Errors: Please ensure that your shipping address is correct at checkout. If there is an error in the address provided, please contact us immediately to update it before the order ships.
- Lost or Stolen Packages: We are not responsible for lost or stolen packages once they have been marked as delivered. Please contact the carrier for assistance in these cases.
Need Assistance?
If you have any questions about shipping or need assistance with your order, please don’t hesitate to contact us at help@cutevilletoys.com. We’re here to help!